How We Work for You?
When we receive customers' requirments for their projects via email, phone, online message, website online form, etc, we will provide a preliminary evaluation according customers' requirements on our exsiting solution. If Our exsiting solution is not work, we support to design and develop a new solution for customers. All inquiries will be replied within 15 hours. To provide the proper solution to customer, Customer might need to offer imformation: The project's situation, including the process,time plan for launch, mass production plan,etc. Your product's work condition: For one cycle, how long it works? how long it stop? how long it works? How long it stops between cycle and cycle? How many cycles it work per day? Will it hit stall during operation? Motor related requirements: demension, voltage, load speed, load torque, shaft, etc. The special requirements of the motor: high temperature resistance, waterproof,lifetime, etc. The time plan for project, annual quantity of motor product,etc
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Our Support Process
Quality Assurance
Certifications Support
Solve Issue during costomer testing
When customer test samples on their products, if it has some issues, we will analyse the issue and provide solution. And provide some suggestions.
Requirements discussion
To ensure providing the best solution of DC gear motor, the sales engineers should discuss with customer some important infomation including:
- The installation demension for DC gear motor
- The parameter for DC gear motor includes operation load speed, operation load torque, voltage, output load current,stall torque, stall current, work cycle, working condition, noise level, lifetime,Electromagnetic shielding, etc
- The certification requirements, such as CE, ROHS, SGS, TEACH.
- The target cost and project plan.
Project Evaluation
According customer’s requirments for DC gear motor and other information of project, our R&D team analyst and evaluate the project. And to confirm provide our exsiting solution or build a new solution. If to design a new DC gear motor, DONGMING design team will provide the project evaluation report for the development time, mold cost and risk.
Prototype sample manufacturing
Depending on your requirements, After our team evaluation and providing the solution for you, we will customize the prototype samples for your project. Our engineers will make 2D/3D drawing to you.
Sample performance test
After the samples completed, we will make some basic test with our dynamometer. To test the load speed, load torque, voltage, current. To Automatically Generate graphs for these data. Or lifetime test if customer have the requirement for cycle test.
Small batch production and mass production
After strict cycle test, if the prototype sample operates well and it meet customers’ requirements. We suggest customer start a small batch production to test market and abtain the market feedback. Launching small batch to test market is huge imptortant before bulk production.
Delivery and after-sales service
Manage the product lines to ensure the lead time of batch delivery. When all products are completed in mass production, we will proceed the delivery as customer's requirements.
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